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How can I add and manage my users?

Leer hoe u gebruikers toevoegt en machtigingen wijzigt

Add your internal operations team so they can collaborate on incoming issues.

How do I add a user?

To add a user to FixForm, follow the steps below:

  1. Go to "Organization"
  1. Click on the building you want to add the user to
  1. Click on "Users" in the left sidebar
  1. Click "Add User" in the top right
  1. Enter the user's email address, select a role, and click "Save changes"
  • The invitee will receive an email from noreply@fixform.com with the subject: "(name) has invited you to join FixForm"
  • Remember to check your junk items folder.

Roles & responsibilities

At startup you have 3 default roles within the organization with different levels of access:

  • Manager - Has full access to all features, including scheduling and handling issues, and changing settings.
  • Service - Can only manage their own assigned tasks.
  • Staff - Can schedule and complete issues but cannot modify settings.

Here are all the available permissions you can modify:

  • Billing - Allows users to view and update billing information.
  • Categories - Allows users to view, create, update, and delete categories.
  • Documents - Allows users to view, create, update, and delete documents.
  • Messenger Flow - Allows users to view and update messenger flow.
  • Recurring Tasks - Allows users to view, create, update, and delete recurring tasks.
  • Roles - Allows users to view, create, update, and delete roles.
  • Spaces & assets - Allows users to view, create, update, and delete spaces and assets.
  • Tasks - Allows users to add public tasks or manage their own tasks.
  • Tenant - Allows users to update tenant settings.
  • Users - Allows users to view, create, update, and delete user accounts.
 

It is also possible to change permissions for existing roles:

  1. Click on Organization
  1. Click on the building for which you want to change permissions
  1. Click on Roles & permissions
  1. Now click on the arrow of the user for which you want to change permissions
  1. Highlight or unmark the permissions you want
 
Notion image
 

Follow the following steps to add or create a new role:

  1. Click Organization
  1. Click on the building for which you want to change permissions
  1. Click on Roles & permissions
  1. Now click the Add Role button
  1. Give a name to the new role and click Add Role
  1. Now you can change permissions via the list
Notion image
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